Southwest airlines consolidating reservation centers
Today, it also incorporates information about weight and balance, weather and wind, and flight plans, as well as air traffic control data from the Federal Aviation Administration, said Robert Mann, an airline industry analyst at R. "It's no surprise [with] the expansion of the number of aircraft, flights and the message types that that system is stressed," he said, adding that it is overloaded in many hub cities.Industry experts said airlines have a particular challenge when it comes to IT systems such as ACARS.
"If your local workstations or your local processes are not there, you will not be able to use those cloud-based tools," he said. both suffered separate data center outages in recent weeks.
Some airlines do plan to shift to new, more modern and resilient infrastructure.
American Airlines Inc., the world's largest airline as measured by passengers and fleet size, has begun to move some applications to the cloud for greater flexibility, scalability and reliability.
Delta also suffered an outage last August that it said cost the company 0 million.
A United outage two weeks ago was pinned on the Aircraft Communications Addressing and Reporting System (ACARS), one of several decades-old systems that airlines rely on every day.
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In recent years, US Airways merged with American and Continental merged with United.